Guarantees & Warranties

For Retail Clients

We take pride in the quality of every item we create and curate. Should a product develop a fault, please notify us promptly so we may assist you.

Certain items are classified as consumables due to their nature and intended use. These include:

Towels
Cloths
Polishing pads
Wash mitts
Applicators
Brushes
Snow foam lances (including attachments)

Consumables carry a 3-month warranty from the date of purchase. This reflects the expected wear associated with regular use and the potential for misuse.

For Trade Clients

Due to the professional environment and increased usage demands, no warranty—express or implied—is offered on accessories for trade accounts. This includes circumstances involving:

Misuse
Wear and tear
Neglect
Improper storage
Accidental damage
Careless handling
Frost or heat exposure
Use of unsuitable chemicals