Frequently Asked Questions (FAQ)

Ordering & Payments

Do you accept all major payment methods?

Yes. We accept all major UK debit and credit cards, along with secure digital payment options. All transactions are processed through trusted, encrypted gateways for complete peace of mind.

Can I change or cancel my order after placing it?

If your order has not yet been dispatched, we may be able to amend or cancel it. Please contact Client Care as soon as possible.

Shipping & Delivery

How long does delivery take?

All orders are dispatched within 2 working days. Delivery times vary depending on the Royal Mail service selected at checkout.

Do you offer tracked delivery?

Yes. Every WILMOT Atelier parcel is shipped using a fully tracked Royal Mail service.

How much does shipping cost?

Shipping is calculated at checkout based on the weight of your order. Rates range from £3.65 to £65.75, depending on parcel size and service level.

Do you ship internationally?

At present, we ship within the United Kingdom only. International shipping will be introduced as our atelier expands.

My parcel hasn’t arrived — what should I do?

Please check your tracking information first. If you still need assistance, contact Client Care and we will liaise with Royal Mail on your behalf.

Products & Usage

Are your products safe for all vehicle types?

Yes. Our formulations are designed to be safe for all modern paint systems, trims and interior materials when used as directed.

Do your products work on matte or satin finishes?

Many do, but some products are designed specifically for gloss finishes. Please refer to the product description or contact us for guidance.

Can your products be used on wrapped vehicles?

Yes — most products are wrap‑safe. If a product has specific limitations, it will be clearly stated on the product page.

Are your chemicals pH‑balanced?

Where appropriate, yes. Each product listing includes full technical details, including pH level and recommended usage.

Trade & Professional Use

Do you offer trade accounts?

Yes. Professional detailers and valeting businesses may apply for a trade account. Approved partners receive exclusive pricing and benefits.

Do trade accessories come with a warranty?

Due to professional usage conditions, accessories supplied to trade clients do not carry a warranty.

Returns & Refunds

Can I return an item?

Yes. Unused and unopened items may be returned within 14 days of receiving your order.

Do you offer free returns?

Return postage is the responsibility of the customer. Delivery fees are non‑refundable.

My item arrived damaged — what should I do?

Please contact us immediately. If the outer packaging is visibly damaged upon delivery, you may refuse the parcel and notify us.

Product Care & Storage

How should I store detailing products?

Store all products in a cool, dry environment away from direct sunlight and extreme temperatures.

Can cold weather damage detailing chemicals?

Yes. Frost can affect the stability of certain formulations. We recommend storing products indoors during winter months.

Account & Loyalty

Do you offer discount codes?

Discount codes are available for retail clients only and cannot be used during promotional or seasonal sale periods.

Do I need an account to place an order?

No — you may checkout as a guest. Creating an account allows you to track orders and access exclusive offers.

Brand & Authenticity

Who owns WILMOT Atelier?

WILMOT Atelier is an exclusive brand owned and officially registered under Shield ‘N’ Shine Limited.

Are your images, branding, and product designs protected?

Yes. All intellectual property associated with WILMOT Atelier is protected under UK and international law.